Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using this website and mobile application (the "Service") operated by iRemit.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
Our Service allows you to post, link, store, share and otherwise make available certain information, text, graphics, videos, or other material ("Content"). You are responsible for any other content or information provided by you and iRemit will in no way be responsible should such information you provided turns out to be erroneous.
Links to other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by iRemit.
iRemit has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that iRemit shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
The Service, Content and this website is provided "as is" and without any warranty or condition, express, implied or statutory. iRemit, its subsidiaries, employees, suppliers, vendors, and service providers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide a notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
We reserve the right, in our sole discretion, to: (i) refuse any transaction or limit the amount to be transferred; (ii) require additional information to complete a transaction; and/or (iii) take reasonable measures with respect to a transaction in an effort to comply with applicable laws and regulations. As a user, you agree not to attempt to circumvent the bounds of the service by entering false information or any other fraudulent means. The service is offered exclusively for online money transfer. Any other use or attempted use of the service for commercial purposes, promotion of products and services, or other such purposes, directly or indirectly, by you or by a third party is prohibited. It is also possible that your transaction may be delayed or cancelled by our effort to verify your identity, validate your information or transaction instructions, and otherwise comply with laws or manage our financial risk. We reserve the right at any time to modify or discontinue all or any part of the Service.
Cancellation, Refund and Amendment
Any amendment, cancellation or refund may be requested provided the fund involving your transaction has not yet been dispatched to your beneficiary at the time your request was received by iRemit. Dispatch in this context refers to the time that the transaction instruction leaves iRemit and sent to the paying institution or intermediary bank (bank, pay-out center or door-to-door courier). The status of a transaction can be seen in your online transaction tracking and confirmed/verified by iRemit.
Cancellation and Refund. A cancellation and refund request shall require a written notice using your email address registered with iRemit or a cancellation letter delivered personally or sent thru fax, along with the details of the transaction that are required for cancellation. Only the principal amount may be refunded unless iRemit or the applicable law has determined otherwise. Once the cancellation procedure has been duly complied with and iRemit has determined the request to be valid, a refund will be made within thirty (30) days from receipt of a valid request.
Amendment. An amendment to your transaction shall require a written notice using your email address registered with iRemit or an amendment letter delivered personally or sent thru fax, along with the specific details of the transaction that are required for amendment.
Under no circumstance can a cancellation, refund or amendment be accommodated once the funds transfer/delivery has been completed. In addition, it is your responsibility to inform or notify iRemit with any changes to the information of your beneficiary.
Cut-off and Processing Times
iRemit, at its option, may change its cut-off and processing times for transactions, amendment, cancellation and refund. Any transaction received after the applicable cut-off time will be treated as having been received on the next following business day and will be processed accordingly.
iRemit, its suppliers, vendors, service providers, service companies, or their respective subsidiaries, officers, directors, agents, partners, employees or consultants shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages beyond the sum of $500.00 (in addition to refunding the transaction amount and transaction fees), including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if company has been advised of the possibility of such damages) resulting from negligence on the part of company, its suppliers, vendors, service providers, service companies, or their respective subsidiaries, officers, directors, agents, partners, employees or consultants.
iRemit shall, in no event, be liable (i) where the unauthorized payment arises from your failure to keep the security features of your iRemit account safe or you compromised the security of your account, whether negligently or with intent; or (ii) when you failed to provide iRemit any notice of security issues affecting your account.
If you have any questions about these Terms, please contact us.
What are cookies?
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
iRemit, INC. (“iRemit”) and its affiliates and associates (“We,” “Our,” or “Us”) recognize the importance of protecting the privacy and the rights of individuals in relation to their personal information. We respect your rights to privacy.
Privacy laws such as the Data Privacy Act of 2012 in the Philippines, Personal Information and Protection of Electronic Documents Act (“PIPEDA”) in Canada, the Privacy Act 1988 in Australia, the Act on the Protection of Personal Information (“APPI) in Japan, The Personal Data Protection Act 2012 in Singapore, the Personal Data (Privacy) Ordinance (Cap. 486 of the Laws of Hong Kong) (Ordinance) in Hong Kong, the Data Protection Act 2012 in the United Kingdom, and various relevant privacy laws regulate the way that private organizations can collect, use, store, secure, and disclose information. We recognize the importance of keeping the information provided by our customers secure and confidential and complying with our obligations under the said privacy laws.
What is “personal information?”
In general, it is any information that can be used to personally identify you. This may include your name, address, telephone number, e-mail address, occupation, etc. If the information we collect personally identifies you, or you can be reasonably identified from it, the information is considered personal information.
What is an “electronic document?”
The term “electronic document” means data that is recorded or stored on any medium in or by a computer system or other similar device and that can be read or perceived by a person or a computer system or other similar device. It includes a display, printout or other output of that data.
What personal information do we collect and hold?
We may collect the following types of personal information
Identification details, such as your name, date of birth, gender, signature, nationality, or your identity document such as driver’s licence, passport, or any forms of identification;
Contact details, such as your residential or postal address, e-mail address, or telephone number;
Employment information, such as the nature of your work or profession, name of employer;
Banking and financial information, such as source of income, or the source of funds being remitted through us, or your bank account details;
Personal information contained in any e-mail entering or exiting our servers.
We also collect information on the purpose of transaction, and the person/s who will receive the money that you are sending such as contact details, banking and financial information, and your relationship to such person.
We may also collect any additional information relating to you that you provide to us directly through our websites or indirectly through the use of our websites or other online facilities, or through our representatives or otherwise.
What personal information are we required to collect?
We are required to collect personal information under the Anti-Money Laundering and Counter-Terrorism Finacing Act 2006 (AML/CTF Act) and its Regulations, and in accordance with Part 10 of the AML/CTF Act.
How do we collect your personal information?
We collect your personal information directly from you unless it is unreasonable or impracticable to do so. For example, we collect your personal information when you apply for or use a product or service, or when you talk to us or our representative in person or on the phone. We also collect information from you electronically; for instance, when you visit our website, send us an e-mail, or whenever you apply for access to our products and services electronically.
We may also collect information about you from other people or organizations. This may happen without your direct involvement. For instance, we may collect personal information about you from: our affiliates, associates, agents, and other representatives; publicly-available sources of information, such as public registers; your representatives (including your legal adviser, financial adviser, executor, administrator, guardian, trustee, or attorney); your employer; credit reporting agencies; other organisations, who jointly, with us, provide products or services to you; commercial information service providers, such as companies that provide fraud prevention reports; law enforcement agencies and other government entities.
It is understood that you authorize us to verify personal information that you have provided from any government regulatory body for purposes of complying with the customer identification requirements of the AML/CTF Act and its Regulations, and our internal anti-money laundering/counter-terrorism (“AML/CTF”) financing policies and guidelines.
For what purposes do we collect, hold, use, and disclose personal information?
We collect personal information about you so that we can perform our business activities and provide you with the product or service that you need. Generally, we only collect information to provide you with a specific product or service and you have consented to that collection.
The personal information that you provide is collected for the following purposes:
1. Identifying you in compliance with the AML/CTF Act and its Regulations, identifying you and your beneficiary in accordance with the applicable AML/CTF laws and regulations of the country or territory where you are sending money; and our own internal AML/CTF policies and procedures.
2. Providing us with the information we need to effectively and efficiently transfer your money, and administering the other products and services that we provide or any other services provided by our affiliates, associates, and service providers.
3. Sending communications requested by you or obtaining additional information from you to effectively complete the transfer of your money.
4. Managing your relationship with us or our affiliates and associates including updating our records and keeping your contact details up to date.
5. Providing your updated personal information to our affiliates and associates, banks, partner financial institutions, contractors, or service providers to effectively complete the transfer of your money.
6. Conducting business research, data processing, and statistical analysis on our customers.
7. With your consent, providing you with information about other products and services offered by iRemit including its parent company in the Philippines, iRemit, Inc. or its affiliates and associates, partner banks and financial institutions. Please indicate your consent to the use of your personal information for this purpose at the front of this form. [We will provide remittance services to you whether you do or do not consent to this use of your personal information.]
8. With your consent, providing you with information about other products and services offered by third parties which may be of interest to you. Please indicate your consent to the use of your personal information for this purpose at the front of this form. [We will provide remittance services to you whether you do or do not consent to this use of your personal information.]
9. Complying with any law, rule, regulation, lawful and binding determination, decision, judgment, or direction of a regulator or in cooperation with any governmental authority of any country (or political subdivision of a country).
Your personal information will not be used or disclosed for purposes other than those for which it has been collected, except with your consent, or unless we are required by law to do so.
What happens if we cannot collect your personal information?
If you do not provide us with the personal information described above, we may not be able to comply with our legal obligations and properly manage our business risks. Hence, we may not be able to provide you with our products and services.
To whom may we disclose your personal information?
We may disclose your personal information to:
Our employees, affiliates and associates, banks, contractors or service providers for the purposes of operation of our business (both within Australia and overseas), including, without limitation, web hosting providers, IT systems administrators, couriers, payment processors, data entry service providers, call centers, electronic network administrators, our auditors, and our professional advisors such as accountants, auditors, lawyers, business advisors and consultants; and
The corresponding government authority, regulator, and/or any police or law enforcement agency that requires us to do so.
We may combine or share any information that we collect from you with information collected by any of our related affiliates and associates corporate (within your location as well as overseas).
How long shall we keep your personal information?
We are required by the AML/CTF Act and its Regulations, and our internal AML/CTF policies and guidelines to keep your personal information for a period of at least seven (7) years unless a longer period is prescribed by law enforcement bodies in the corresponding country where you are located or the courts and any government authority that requires us to do so. While we have your personal information, we will safeguard it according to established industry security standards.
How can you access and correct your personal information?
You may request access to any personal information we hold about you at any time by contacting us through the addresses, telephone numbers, or e-mail address provided in our website. Where we hold information that you are entitled to access, we will provide you with suitable means of accessing it (e.g., by phone, post or sending it to you by e-mail). We will not charge for simply making the request and will not charge for making corrections to your personal information provided the correction will not have any material effect on your remittance transaction.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. In such cases, we will provide you written reasons for any refusal.
If you believe that personal information we hold about you is incorrect, incomplete, or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are reasonable grounds for amendment, then we will let you know.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us through the addresses, telephone numbers, or e-mail address provided in our website and provide details of the incident so that we can investigate it.
We will attempt to confirm as appropriate with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.
After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view. If you are not satisfied with the outcome, we will advise you about further options including, if appropriate, lodging a complaint with the designated government authority.
Do we disclose your personal information to anyone outside your location?
We disclose personal information to our affiliates and associates, and third party suppliers and service providers located overseas in order to process your transactions and for the purposes listed above.
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.
The full list of the countries in which iRemit, Inc. operates can be found in our website. We use a range of physical and electronic security measures to protect the security of the personal information we hold and prevent misuse, loss, unauthorized access, modification, or disclosure. We secure information according to established industry standards.
Some information we hold about you are stored in paper files. We also hold your personal information in electronic documents and files that are stored in secured facilities owned by iRemit or its external service providers.
iRemit adheres to industry best practice in securing the privacy of electronically transmitted data ensuring protection both at the network and database levels. iRemit engages an independent third party to conduct vulnerability assessment and penetration testing to ensure that its systems and IT infrastructure have been properly secured.